Privacy policy
Last updated: October 11, 2025
Torrié Coffee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal information we collect or process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services:
- Contact details including your name, billing address, shipping address, phone number and email address.
- Financial information including card and payment details, transaction details and payment confirmation.
- Account information including your username, password, preferences and settings.
- Transaction information including items you view, add to your cart or purchase, return, exchange or cancel.
- Communications with us including information you include when contacting customer support.
- Device information including your device, browser, IP address and other unique identifiers.
- Usage information including how and when you interact with the Services.
How we use your personal information
- Provide, tailor and improve the Services — to process payments, fulfil orders, manage your account, arrange shipping, handle returns and personalise your experience.
- Marketing and advertising — to send you marketing communications (where you've opted in) and show relevant ads.
- Security and fraud prevention — to authenticate your account and detect or prevent fraudulent or malicious activity.
- Communicating with you — to provide customer support and maintain our business relationship.
- Legal reasons — to comply with applicable law and respond to valid legal process.
How we disclose personal information
We may disclose your personal information to vendors and third parties who perform services on our behalf (e.g. payment processing, fulfilment and shipping), to business and marketing partners, when you direct or consent to it, within our corporate group, or in connection with a business transaction or to comply with legal obligations.
Your rights and choices
Depending on where you live, you may have rights to access, delete, correct or port your personal information, and to object to or restrict certain processing. If you reside in the UK or EEA you may also object to processing and withdraw consent. To exercise any of these rights, please contact us.
Managing communication preferences
We may send you promotional emails, and you may opt out at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails about your account or orders.
Security and retention
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on factors such as whether we need it to provide Services, comply with legal obligations, or resolve disputes.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
Changes to this privacy policy
We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, please email us at sales@torriecoffee.co.uk or write to us at Leighcliff Building, Unit 5 Leighcliff Buildings, Maple Avenue, Leigh-on-Sea, SS9 1PR, GB. We are the data controller of your personal information.